{"id":1298,"date":"2019-05-22T23:49:47","date_gmt":"2019-05-22T21:49:47","guid":{"rendered":"https:\/\/veroholidayhomes.com\/?page_id=1298"},"modified":"2025-12-08T18:56:48","modified_gmt":"2025-12-08T17:56:48","slug":"faqs","status":"publish","type":"page","link":"https:\/\/veroholidayhomes.com\/en\/faqs\/","title":{"rendered":"Faqs"},"content":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” background_image=”748″ padding_top=”125″ padding_bottom=”125″][vc_column][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”normas” z_index=”” css=”.vc_custom_1558300330845{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;background-color: #ffffff !important;}”][vc_column][vc_column_text]<\/p>\n

Frequently Asked Questions<\/h1>\n

[\/vc_column_text][vc_separator type=”transparent” down=”40″ thickness=”2″]

\n\t

\n\n\t \n Can you book for long stay? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h2>\n
\n
\n [vc_column_text]Yes, for more information please send us an e-mail to info@veroholidayhomes.com[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n When will I receive the reservation information? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h2>\n
\n
\n [vc_column_text]At the time of making the reservation you will receive a confirmation email with the details of the reservation.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Payment methods accepted <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h2>\n
\n
\n [vc_column_text]We accept payments by credit card, debit card and bank transfer.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Where do I pick up the keys to the apartment? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h2>\n
\n
\n [vc_column_text]The keys are collected in a deposit box or one of Vero Holiday Homes staff will contact you to agree about the arrival time and give you the keys.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Do I have to pay deposit? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h2>\n
\n
\n [vc_column_text]Yes, a deposit have to be paid according to the type of accommodation and it is returned the day after check-out.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Cancellation Policies <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h2>\n
\n
\n [vc_column_text]If the traveler cancels before 30 days prior to the accommodation entry, the advance payment will be refunded (deducting commissions). In case of cancellation after this period, 50% of the advance payment will be retained.<\/p>\n

For reservations lasting more than 20 days, the cancellation policy is as follows: if the traveler cancels before 90 days prior to the accommodation entry, the advance payment will be refunded (deducting commissions). If canceled before 60 days prior to the entry, the traveler will lose 50% of the advance payment, and if canceled after this period, the entire advance payment will be forfeited.”[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Schedule Check in\/ out <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h2>\n
\n
\n [vc_column_text]You must leave the accommodation no later than 11h and the check in is from 15h.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Customer service schedule. <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h2>\n
\n
\n [vc_column_text]<\/p>\n

\u00a0Monday to Friday from 09:00h to 17:00h<\/span><\/p>\n

\u00a0And 24 hours in emergency situations<\/span><\/p>\n

[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Optional services <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h2>\n
\n
\n [vc_column_text]<\/p>\n

Travel baby bed \u20ac 5 \/ night<\/span><\/p>\n

\u00a0Babychair \u20ac 5 \/ nigh<\/span><\/p>\n

[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Is there an extra cleaning fee? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h2>\n
\n
\n [vc_column_text]<\/p>\n

\u00a0Yes, the cleaning has a supplement according to the type of accommodation.<\/span><\/p>\n

[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Are there special conditions for groups? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h2>\n
\n
\n [vc_column_text]<\/p>\n

Yes, from 12 people. For more information please send us an e-mail to<\/span><\/p>\n

\u00a0info@veroholidayhomes.com<\/a><\/span><\/p>\n

[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Pets are allowed? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h2>\n
\n
\n [vc_column_text]Pets are not allowed inside the accommodation.\u00a0 Some of our clients are allergic and we can not put them at risk.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Is it possible to smoke in the apartments? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h2>\n
\n
\n [vc_column_text]You can only smoke outside: terraces and balconies are ok, but not inside the apartments.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Is bedding and towels included? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h2>\n
\n
\n [vc_column_text]Yes, All accommodations have bed linen and towels.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n There is a lift? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h2>\n
\n
\n [vc_column_text]Some of our apartments in Altea17 have an elevator:<\/p>\n

Alek Altea17<\/p>\n

Cnto Altea17<\/p>\n

Casco Antiguo Altea17<\/p>\n

Atico Altea17[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Can I buy products from the shop if I'm not a guest of Vero Holiday Homes? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h2>\n
\n
\n [vc_column_text]No, our shop products are exclusively for our guests.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Shipping and Collection Information: <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h2>\n
\n
\n [vc_column_text]We offer two ways to receive your orders, so you can choose the one that best suits you:<\/p>\n

* Delivery to your accommodation: within 24 hours or delivery within 2 hours (subject to availability).<\/p>\n

* Collection from our reception located at Carre Fondo 8: during office hours from 9:00 AM to 5:00 PM, Monday to Friday. Free of charge.[\/vc_column_text] <\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1558301028705{margin-top: 20px !important;margin-bottom: 20px !important;padding-right: 0px !important;padding-left: 0px !important;}” z_index=””][vc_column]

\n

For any question please contact us<\/p>\n<\/div><\/div>

Contact<\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” background_image=”748″ padding_top=”125″ padding_bottom=”125″][vc_column][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”normas” z_index=”” css=”.vc_custom_1558300330845{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;background-color: #ffffff !important;}”][vc_column][vc_column_text] Frequently Asked Questions [\/vc_column_text][vc_separator type=”transparent” down=”40″ thickness=”2″][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” 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