At the time of making the reservation you will receive a confirmation email with the details of the reservation.
We accept payments by credit card, debit card and bank transfer.
The keys are collected in a deposit box or one of Vero Holiday Homes staff will contact you to agree about the arrival time and give you the keys.
Yes, a deposit have to be paid according to the type of accommodation and it is returned the day after check-out.
If the traveler cancels within 30 days of entering the accommodation, the advance is returned (less commissions) and if canceled after this period, the advance will be lost.
Exception due to COVID, we have changed our cancellation policy during the pandemic and majeure force causes:
You must leave the accommodation no later than 11h and the check in is from 15h.
Monday to Friday from 09:00h to 17:00h
And 24 hours in emergency situations
Travel baby bed € 5 / night
Babychair € 5 / nigh
Yes, the cleaning has a supplement according to the type of accommodation.
Pets are not allowed inside the accommodation. Some of our clients are allergic and we can not put them at risk.
You can only smoke outside: terraces and balconies are ok, but not inside the apartments.
Yes, All accommodations have bed linen and towels.
Some of our apartments in Altea17 have an elevator: Alek Altea17 Azul Altea17 Casco Antiguo Altea17 Atico Altea17
For any question please contact us